Refund Policy

This policy applies to discovery sprints, product build engagements, and monthly retainers purchased from Appfinity ([Company Legal Name]). Where a signed statement of work contains different refund terms, that document prevails.

A deposit reserves engineering capacity in a specific delivery window. Deposits are fully refundable if you cancel at least [14] days before the agreed start date, and [50%] refundable if you cancel between [14] and [5] days before it. Cancellations inside [5] days are non-refundable because the capacity can no longer be resold, but we will credit the amount against any engagement starting within [6] months.

Time already spent and reported through our fortnightly delivery notes is not refundable. Where an engagement is cancelled mid-slice, we invoice only for hours recorded up to the cancellation date and refund any prepaid balance within [10] business days.

Monthly retainers are billed in advance and may be cancelled with [30] days' written notice. Unused hours within a paid month do not roll over and are not refundable unless we failed to make the agreed capacity available. Where we could not staff the agreed hours, the shortfall is refunded or credited at your choice.

If a deliverable materially fails the acceptance criteria in its statement of work, we will correct it at no additional cost during the [30] day warranty period. If we cannot remedy a material defect within a reasonable time after written notice, you may request a refund of the fees attributable to that deliverable.

• Third-party costs already incurred on your behalf (cloud, licences, domains)
• Completed and accepted deliverables
• Discovery documentation that has been delivered to you
• Fees for delays caused by outstanding client dependencies
• Changes of business direction after work has commenced

Email contact@tryvault.shop with the invoice number, the engagement name, the amount requested, and a description of the issue. We acknowledge every request within [3] business days and issue a written decision within [10] business days, including our reasoning where a request is declined.

Approved refunds are returned to the original payment method within [10] business days of approval. Bank settlement times vary by provider. Where the original method is unavailable, we will arrange a bank transfer to an account in your company's name. Any transaction fees charged by payment providers are deducted where permitted in [Jurisdiction].

Please contact us before raising a chargeback so we can resolve the matter directly. If a dispute cannot be settled, the escalation and governing law provisions of our Terms of Service apply, under the laws of [Jurisdiction].

Nothing in this policy limits any non-waivable statutory right you may hold under the consumer or commercial law of [Jurisdiction].